Contact us
Existing customers
If you have cover for you and your family, or you’re insured through your employer, there are lots of ways we can help.
Sign in to your digital account
Your digital account is a convenient way to get support with your cover and services.
- View your pre-authorisations
- Book digital GP appointments
- Request treatment for people on your cover
Phone numbers in My Bupa are personalised to your cover. You can chat with us or call us directly from the app.
Chat with us
Our Virtual Assistant can help you find the answers you need.
There are plenty of topics it can help you with, from health cover queries to getting treatment.
If you still need help, we may connect you with a member of our team for a live chat.
Get treatment
You can request treatment in My Bupa or speak to us about your symptoms, usually without a GP referral.
Find information about different conditions or procedures, and guidance for requesting treatment using your health cover.
Call from abroad
Members can contact us from abroad.
When calling, please add +44 at the start of the number. Select your area of interest to end the number for the correct team.
Get the My Bupa app
Download My Bupa to access your cover and get help on the go.
Search for ‘My Bupa’ in the App Store or Google Play, or scan the QR code with your phone camera to download.
Whether you’re an existing customer or looking for health insurance, we’ve got you covered.
I’m an existing customer
Ask our Virtual Assistant or call us on 0345 609 0111
We may record or monitor our calls.
Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm and bank holidays 8am to 1pm.
If you’re calling about a renewal, our lines are open Monday to Friday 8am to 8pm and Saturday 9am to 12:30pm.
I’m interested in health insurance
Use our contact form or call us on 0800 600 500
We may record or monitor our calls. Lines open Monday to Friday 8am to 8pm.
Boost employee health and productivity with Bupa by your side. That's better for business.
Insure your small business (2-249 employees)
Call us on 0345 266 8974
We may record or monitor our calls. Lines open Monday to Friday 8am to 8pm and Saturday 9am to 12:30pm.
Get a small business guide price
Insure your corporate business (50+ employees)
Call us on 0345 303 0830 or request a callback
We may record or monitor our calls. Lines open Monday to Friday 9am to 5pm.
Skip the worry and get GP, mental health and physio appointments fast with Bupa Well+ health subscriptions.
Bupa Well+ Bronze
Call us on 0800 665 577
We may record or monitor our calls. Lines open Monday to Friday 8am to 6pm and Saturday 8am to 4pm.
Bupa Well+ Bronze support guide
Bupa Well+ Silver
For technical help, appointments and help with the app call 0345 266 7952
For Payments, cancellations, refunds and removing someone call 0800 028 8262
We may record or monitor our calls. Lines open Monday to Friday 8am to 6pm and Saturday 8am to 4pm.
Bupa Well+ Silver support guide
Our health assessments offer personalised health checks, advice and support for a whole year. You don’t even need Bupa health insurance.
Use our contact form or call us on 0345 600 3458
We may record or monitor our calls. Lines open Monday to Friday 8am to 8pm, and Saturday 9am to 5pm.
Book a health assessment online
You can also book a health assessment online at a time that suits you and your lifestyle.
We have over 120 care homes across the UK, offering a range of support options for residents both young and old.
Use our contact form or call us on 0345 600 4622
We may record or monitor our calls. Lines open Monday to Friday 8am to 6.30pm and Saturday 9am to 12:30pm.
Speak to us about dental cover.
I’m an existing customer
Use our contact form or call us on 0800 237 777
We may record or monitor our calls. Service line open Monday to Friday 8am to 6pm and Saturday 8am to 1pm.
I’m interested in dental insurance
Use our contact form or call us on 0800 237 777
We may record or monitor our calls. Sales line open Monday to Friday 8am to 8pm and Saturday 9am to 12:30pm.
Get easy access to Bupa healthcare without insurance. Just pay for the treatment you need.
Ask our Virtual Assistant or call us on 0345 850 8399
We may record or monitor our calls. Lines open Monday to Friday 8am to 8pm and Saturday 8am to 4pm.
We can help you and your organisation depending on the type of work that you do.
SME intermediary team
Call us on 0800 332 000
We may record or monitor our calls. Lines open Monday to Friday 8am to 6pm.
Consumer intermediary team
Call us on 0800 332 000 and select option 2.
We may record or monitor our calls. Lines open Monday to Friday 8am to 5pm.
Health provider team
Call us on 03457 553 333
We may record or monitor our calls. Lines open Monday to Friday 10am to 4pm.
Where do we need to improve?
When things go wrong, it's important to know why. That's why we take your complaints seriously, as it helps us improve our service for the future.
Digital GP Services, Bupa Dental Care and Bupa health assessments are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
The My Bupa App is provided by Bupa Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA). Registered in England and Wales at 1 Angel Court, London, EC2R 7HJ. Its company number is 3829851. VAT Registration Number: 239731641.
Bupa health insurance and Dental insurance are provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
Bupa health assessments and Digital GP services are provided by Bupa Occupational Health Limited. Registered in England and Wales with registration number 631336. Registered office: 1 Angel Court, London EC2R 7HJ.
Bupa Dental Care is a trading name of Oasis Healthcare Limited. Registered in England and Wales with registration number 03257078. Registered office: Bupa Dental Care Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW.
© Bupa 2025
