Bupa Touch
The home of your benefits. Access your cover anytime online or in the app.
What is Bupa Touch?
Access the healthcare you want, when you want it with Bupa Touch. Book digital appointments with healthcare experts, stay on top of your claims and view your documents whenever you need them.
You can find resources to help you take care of your health and wellbeing in the Bupa Touch app. Our latest fitness and wellbeing features are available to all Bupa UK health insurance and trust members over 16 years old. All designed to make healthcare easy for a healthier, happier you.
Get the Bupa Touch app
Download Bupa Touch to access your cover and benefits on the go.
Search for ‘Bupa Touch’ in the App Store or Google Play, or scan the QR code with your phone camera to download.
What can I do with Bupa Touch?
Make the most of your cover and benefits with one account.
Get treatment
Concerned about your health? Get expert health advice around the clock with Digital GP and Anytime HealthLine.
Fitness and wellbeing
Explore guides filled with proactive wellbeing advice and fitness classes designed to suit all levels in the Bupa Touch app.
Manage your claims
Stay up to date on new claims, find out when we’ve paid for your treatment and view any claims you’ve previously made.
View your documents
We’ll store your health assessment reports and cover documents securely online, available to download whenever you need them.
How to set up Bupa Touch
Download the app
Get the app on your phone or tablet by searching for ‘Bupa Touch’ on Google Play or in the App Store.
Register or sign in
Create a new digital account or sign in using your Bupa Touch, Be.Me or Bupa Blua Health details.
Manage your cover
You’re ready to go. Request treatment, make claims, view your documents and much more.
We’ve changed the way you sign in to make your account more secure. Instead of using your memorable number, we’ll text you a code each time you sign in. If it’s your first time, we might need your memorable number to set up mobile verification.
If you forget your memorable number, you can’t reset it anymore. But don’t worry, you can still set up mobile verification. We’ll either use the mobile number on your account or verify you over the phone or live chat.
Once mobile verification is set up, you won’t need your memorable number to sign in.
Anyone over the age of 16 on your cover can create a digital account. The main member can also access all information for anybody under the age of 16 on their cover.
You can see claims for your current health or dental cover from up to 7 years ago. You’ll see details of your own claims and you can download your claims advice statements.
If you’re the main person on your cover and you have dependants under 16 years old, you can also download their claims advice statements.
No. At the moment, you can access dental or health cover documents and health assessment reports through your online account. We’ll be adding more soon.
You can find help with your cash plan or make a cash plan claim on our website, or you can call 0345 606 6003. Lines are open Monday to Friday 8am to 6pm and Saturday 8am to 1pm.
You can also visit our website for help with pay as you go services.
We can provide help with care services online, or you can call 0333 920 9031. Lines are open Monday to Friday 8am to 6.30pm and Saturday 9am to 12.30pm. Closed Sundays and bank holidays.
No. At the moment, this digital account is for Bupa UK customers only.
For help with Bupa Global or Bupa international services, please visit https://www.bupaglobal.com or call +44 (0) 1273 208181. Phone lines are open Monday to Friday 8am to 8pm and Saturday 8am to 4pm. We may record or monitor our calls.
Other ways we can help
Chat with us
Our Virtual Assistant can help you find the answers you need or connect you with our team for a live chat.
Call us
If you’d prefer to speak to us, call us on
0345 608 0898
Lines are open Monday to Friday 8am to 6pm and Saturday 8am to 4pm.
Bupa health insurance and Dental insurance are provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
Bupa Dental Care and Bupa health assessments are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority. Bupa health assessments are provided by Bupa Occupational Health Limited. Registered in England and Wales with registration number 631336. Registered office: 1 Angel Court, London EC2R 7HJ. Bupa Dental Care is a trading name of Oasis Healthcare Limited. Registered in England and Wales No: 03257078. Registered office: Bupa Dental Care Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW
© Bupa 2024
