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Who we serve

Bupa serves more than 10 million customers worldwide, with a further 20 million lives served by Health Dialog.

Our members

We insure more than 10 million members in over 190 countries. We serve members living in their own country or abroad and provide cover for individuals, families and companies.

  • We serve more than six million members internationally.
  • We are the largest private medical insurer in the UK, with over three million members.
  • We are the world’s largest provider of expatriate health insurance with 800,000 members.

Care home residents

We care for more than 28,000 residents in over 430 care homes throughout Australia, New Zealand Spain and the UK.

  • In Australia we have 48 care homes providing care for more than 3,650 residents.
  • We care for more than 2800 residents in New Zealand and support 12,700 customers through “telecare”, a personal medical alarm network.
  • We are the second largest provider of long term care in Spain, caring for more than 3,800 residents in 38 homes.
  • With more than 300 care homes in the UK, we are the second largest care home operator and the biggest provider of specialist dementia care. We care for residents who are either self-funded or funded by local authorities and primary care trusts.

Health service customers

  • Health Dialog helps over 20 million customers manage their health in the USA.
  • More than 45,000 people sought reassurance with a personal health assessment last year and 80 percent of the UK’s FTSE 100 companies offer Bupa health assessments to their employees. 
  • The Bupa Cromwell Hospital treats more than 10,000 insured, self-pay and embassy sponsored patients per year.
  • We ensure that 11,000 NHS patients receive quality care in the convenience of their own home or local community.

Online customers

We reach millions of people around the world through our website, which makes over 500 health factsheets available free of charge to more than one million people every month.

We serve you, not shareholders

Bupa has no shareholders. This is important because it means we don’t pay out money to shareholders, enabling us to:

  • reinvest our profits into providing better healthcare for you
  • respond to our customers' changing needs
  • constantly learn and improve to ensure we take care of the lives in our hands

We are dedicated to providing a professional, reassuring service and seek opportunities to go the extra mile to exceed people’s expectations.
 

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