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Liverpool care home worker thinks big to win innovation award 6 July 2004 Bupa’s brightest and most innovative talent has been recognised at the company’s annual ‘One Life Awards’ held at the Royal Opera House in London. Singled out were those Bupa employees that have come up with the best, most creative business ideas to be adopted by the company, and those who have given exceptional service. One of the winners was Ruth Nuttall, an administrator at St. Nicholas Nursing Home in Liverpool. She collected an Idea of the Year Award after championing the concept of large print invoices. Peter Ludford, director for Bupa Care Homes, says: “Care home fees are often the responsibility of the resident’s son or daughter. But with many residents in their 80s and 90s, and some over 100, these ‘children’ are often in their 60s and 70s and may have poor eyesight themselves. “Ruth came up with this simple but brilliant idea of large print invoices and these can now be produced throughout our 252 care homes.” More than 2,200 ideas have been dreamt up by Bupa’s creative minds over the past twelve months. 460 of those innovations have been implemented, from which, a shortlist of 34 were drawn up for the awards. Eight winners were then chosen. Recognition scheme manager Sally Gardiner, who organises the annual event, says: “All these people have made a significant personal contribution to realising Bupa’s vision of ‘taking care of the lives in our hands’. “They epitomise the rich diversity of talent and expertise of Bupa employees and what is impressive is that more than 20 per cent of these ideas have been implemented. This compares with a success rate of just four or five per cent in most other organisations, who like us have more than 10,000 employees.” Also announced at the awards luncheon were the winners of Bupa’s Annual Excellence Awards. Ten individuals were chosen from dozens of employees recognised for excelling beyond role expectations. Bupa employees from all over the world, including people from the UK, Saudi Arabia, Hong Kong, Spain, Thailand and Australia attended the event.
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